I'm Missing my Pet

We understand how distressing it is when a pet goes missing. Following the steps below is the most effective way to help locate your animal.

Step 1: Come to the Idaho Humane Society

It is best to visit the Idaho Humane Society in person as soon as possible to walk through the stray holding areas. We are located at 4775 Dorman St. in Boise and open from 10 a.m. to 6 p.m. seven days a week. You will need to speak to the next available staff member at the front desk. An animal care assistant will then lead you through the stray cat or dog areas. These areas are off-limits to the general public. If you don’t see your pet, you will return to the front desk and file a lost animal report.

You can fill out an online lost report here if you are not able to come to the shelter right away, but it’s still important to make a trip to the facility as soon as you can.

Step 2: Use other resources to report your pet missing as well

  • Make sure you report your pet missing at other area shelters:
    • West Valley Humane Society
      Phone: 208-455-5920 or 208-455-5925
      Address: 5801 Gray Lane, Caldwell
      Hours: Monday to Saturday, 11 a.m. to 7 p.m.
    • Simply Cats
      Phone: 208-343-7177
      Address: 2833 S. Victory View Way, Boise
    • MCPAWS Regional Animal Shelter (Valley County): 208-634-3647
    • Mountain Home Animal Shelter: 208-587-2111
    • City of Star Veterinary Clinic (which takes in strays): 208-286-0440
    • Conrad Strays (Cat rescue in Middleton): 208-585-9665
  • Talk to your neighbors and put up flyers in the area the pet was lost. Cats are frequently found within a three- to five-house radius from their home. Dogs are more likely to cover farther distances.
  • Put ads in the lost/found and pets sections of Craigslist and key an eye on local missing pet groups on Facebook.

Step 3: Continue to visit the shelter

Come to the Idaho Humane Society to walk through the stray holding areas as frequently as possible, preferably every day.

  • Even though your lost report is already on file, it is quite possible for your description of your animal and the shelter’s description to be very different. Many times even pets that were wearing a collar will lose it before arriving at the shelter. And though microchips are the best form of identification, they’re not foolproof.
  • The shelter’s stray holding period for dogs is 6 days. On the seventh day after it arrives, it becomes the property of the Idaho Humane Society. Because of the high volume of cats we receive, there is no holding period for cats. When a cat arrives with identification or a microchip, the shelter holds the cat for 3 days while we attempt to locate an owner.
  • If there is a day when you cannot make it to the shelter to look for your lost pet, you can call the shelter’s front desk at 208-342-3508 to have your lost report reviewed for the previous day’s incoming pets. The front desk can get extremely busy helping other customers, so if you get the answering machine, please leave a message describing your missing animal and your contact information.
  • Note that there are fees associated with claiming your pet from the shelter, set by the jurisdiction in which you live. You can calculate redemption fees here.

Step 4: Make sure your pet’s microchip information is up-to-date and accurate

  • If you’ve moved, changed your phone number or had any additional contact information change since your pet was microchipped, you need to update us! Give us a call at 208-342-3508.
  • If you have original paperwork you received with your microchip, contact the microchip company to update your information with them as well.

Step 5: Let us know when you find your animal

Please remember to call the Idaho Humane Society so we can remove your lost report when you’ve found your missing animal.